Government Incentives for Call Centers The government of India has recently released first set of Terms/Conditions for Call Center operators in India. The new policy initiatives are broad based and are aimed at liberalizing the Call Centers operations in India. These initiatives were announced through the Press Note dated 16 July'1999 issued by Department of Telecommunications. Amongst its salient features are: The Call Centers are being permitted on non-exclusive basis against the requests received from IT Service Providers. These Call Centers can be international Call Centers or domestic Call Centers. However, no interconnectivity of the international and domestic Call Centers is permitted. But interconnection of two domestic Call Centers of the same company is permissible, subject to prior written approval from DoT. The International Call Centers will be permitted on IPLC`s (International Private Leased circuits) only and will cater to calls from foreign end PSTN (Public Switched Telephone Network). However, no PSTN connectivity will be permitted at the Indian end. On Indian end, even linking to any private or public network is not permitted even if it is of the same organization. The domestic Call Centers can have PSTN connectivity at one end or both end or at multi-points in a more complex configuration, with only incoming and with outgoing disabled at all places where PSTN termination is provided. No other interconnectivity, except as permitted as above, with any public or private network, shall be permitted to the Call Center setup.