|
Model |
number
of ports |
number
of mailboxes |
recording
time |
KX-TVP50 |
2 |
32 |
2
or 4 hours |
KX-TVP75
(discontinued) |
2 |
64 |
6
hours |
KX-TVP80 |
2 |
64 |
6
hours |
KX-TVP100 |
2
or 4 |
64 |
16
hours |
KX-TVP200 |
4
or 8 or 12 (digital)
2, 4, or 6 (analog) |
1024 |
32
hours |
KX-TVP300 |
4,
8, 16, or 24 (digital) |
1024 |
32
hours |
- Number of ports indicates the number
of simultaneous conversations that can be handled.
If you want the system to provide automated attendant
service as well as voice mail, you probably will
need more ports than if it provides voice mail
only.
- You will probably use voice processing
more than you expect, so pick a system that has
growth capacity. We don't know of anyone who regretted
getting a bigger system than they thought they
needed, but many people have regretted buying
a system that was too small.
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In
their robot receptionist role, the new voice processors
answer incoming calls, and direct them to the proper department
or person. VBPs (Very Busy People) can set-up Call Blocking
to dump all callers into voice mail. VBPs who are expecting
a call from a VIP, will like Live Call Screening (which
works only with the digital control units). You can listen-in
as people leave voice mail for you, and if it's someone
you want to talk to, you use the old answering machine
call-screening scam, with appropriate sound effects: "Oh,
hi, Mr. President... (huff, puff)...I just got in and...
(wheeze, wheeze)... heard you leaving a message and...(huff,
puff, wheeze, wheeze)...I'm real glad I got here in time
to catch you."
But,
if the caller is a pest from Amalgamated International
Consolidated Mutual Funds & Bargain Fax Paper, Inc.,
"Screened Call Transfer" will send him to talk to the
robot, or perhaps to a real lonely human being on your
staff who is in desperate need of human contact.
If
you're in your enterprise but not in your office, this
electrified pest can even make a paging announcement through
phones or a PA system: "I have a call for Mrs. Freenbeen!"
If you hear the announcement, you pick up any phone, dial
a code, and get your call. This feature can be set to
work automatically, or you can give callers the option
to select paging or voice mail if you don't answer your
phone.
Cyber-Sherlock
will find you
For
voice mail, the systems have up to 1096 password-protected
mailboxes, each holding up to 100 messages. After receiving
a message, the VPS becomes Cyber-Sherlock, the super-smart
electronic tracker-downer. First, it activates the Message
Waiting light on your phone. Next, it can make your pocket
pager beep you (or vibrate you, if that's more appropriate
or more fun). The pager's screen will tell you that you
have waiting voice mail, and can display the actual phone
number of the person who called you. If you got called
from someone within your enterprise, it can show the intercom
number. And after that, it can call you at home or in
your car or in a hotel room or at any phone in the world,
to deliver your Vmail. The three notification attempts
can be programmed to work in a specified sequence. For
example, if you don't respond to the light on the phone,
the KX-TVS box will beep you; and if you don't call in
after being beeped, it will try to call you at a designated
phone.
Electronic
Interrogator will quiz you
In
the Interview mode, you can have a mailbox set up to deliver
up to ten questions and record the answers. Use it for
taking orders for products, recording requests for service
appointments, collecting suggestions from employees and
customers, conducting surveys, even conducting trivia
contests or having electronic elections.
When
combined with one of Panasonic's digital super hybrid
systems, a VP75, VS100 or VS200 becomes the ultimate note-taker.
Just as an inexpensive tape-based answering machine can
tape-record both sides of a conversation, the Voice Processor's
hard drive will record -- without tape -- even several
simultaneous conversations. If you're being threatened
by a heavy breather or being offered the deal-of-the-century,
you can capture it for perpetuity by tapping a phone button.
The conversation can be kept in your own mail box, or
sent to another box. A complicated conversation between
a caller and your receptionist can become an accurate
message if it's sent to your box; or, if you make a super
deal, you can transfer a recording of the negotiation
to impress your boss. If you're being harassed by a co-worker,
transfer the "tape" to the director of human resources.
If Dial-A-Joke is particularly funny, pass the yucks around
the office. The possibilities are endless. (At least until
the hard drive get filled.)
It
will send messages even when you can't
External
Message Delivery service is very cute. If you're going
on a vacation or business trip, or expect to be kidnapped
or murdered, you can pre-record a message and specify
the phone number to be called and its delivery date and
time. You can even program-in a password, so the message
about the hidden key to the safe can reach your spouse,
but not the cleaning lady. If the designated phone number
is busy, the call will be redialed up to 15 times. If
you want to deliver some final words to your co-workers,
or make a simple announcement about a holiday closing,
new dress code, sales contest winner, new VeePee or a
corporate victory, Group Delivery lets you quickly send
the same message to multiple mailboxes by specifying box
numbers or a pre-determined distribution list
It's
hard to describe "Custom Service," because it doesn't
exist until you create it, and you can make it almost
anything you want. Basically, it allows you to assign
any of 14 different functions to a button on a touch-tone
pad. After hearing the opening greeting, a caller can
navigate though a hierarchy of functions...receiving information,
leaving voice mail, talking to live human beings, accessing
the PA system, taking a survey, ordering pizza, complaining
about pizza, learning about job openings and monthly specials,
getting travel directions, leaving suggestions, and more.
Up to 100 custom scripts can be created, and made available
to whichever phone lines you choose. One voice processor
sitting on top of one phone system, can conduct several
very different businesses, at one time.
Bilingual
is no big deal -- this is trilingual!
A
VP system can speak three different languages. If comes
off the plane from Japan speaking fluent English, but
you can record phrases in your choice of two other tongues.
The opening greeting can be set-up to allow the caller
to pick the language he or she is most comfortable in,
and you can even program different incoming phone lines
to be answered in different languages -- great for a multi-ethnic
law practice or medical center.
You
can kiss fax\voice switches and dedicated fax lines goodbye.
The voice processor has built-in CNG tone recognition.
When the tone is detected from an incoming fax, the call
will be sent to the fax machine or fax modem. If someone
has not called you back after you left some Vmail, and
you suspect you are being ignored, you can easily check
to see if the message was received. If it was, you'll
also learn the date it was received. If it was not received,
you can leave it in place for the mailbox owner, or erase
it. If you've been away from your Vmail box for awhile
and the messages have really stacked up, use the Scan
mode to hear just the first four seconds of each message,
so you can quickly grab the important mail, and hear the
rest at your leisure.
Tech
Talk
- Installation
is a breeze, especially when a Voice Processor is mated
to a Digital Super Hybrid phone system. After a little
bit of keyboarding, the "Quick Set-Up" utility lets
Voice Processor and phone system exchange information
to automate many of the programming parameters.
- Interconnection
is as simple as you can imagine. A modular line cord,
connected to the data pair of a phone port in a Panasonic
Digital Super Hybrid, will carry two simultaneous
conversations plus data interchanges, just like an ISDN
phone line can carry multiple voice and data transmissions.
- When
the Voice Processor and phone system communicate over
a data pair, all the status and switching information
is transferred "out-of-band." Hardware can talk to hardware
at the same time that human talks to human. And instead
of using time-wasting sequences of flashes, pauses and
tones, there is an almost-instantaneous burst of data,
which allows a high degree of feature flexibility, and
extremely fast call transferring.
- A
serial connector allows you to easily connect a PC for
programming features, and to download various kinds
of reports on human and machine activities. If the V-Processor
is connected to an external modem, you can check in
from anywhere to make changes and find out what's going
on.
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