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The
new Panasonic KX-TVP300 jumbo-size Voice Processing System
can be equipped with up to 24 ports, allowing up to 24
simultaneous users (people navigating through Auto Attendant,
leaving VoiceMail messages, receiving messages, changing
announcements, changing programming, etc.) and provides
special Caller ID features introduced with the small-size
KX-TVP50:
- Caller
ID Name Announce verbally identifies the caller.
- Caller
ID Personal Greeting allows the user to pre-record up
to four different personal greetings and assign each
to specific telephone numbers. Calls from friends and
family get one greeting, for example, while clients
and vendors get others.
- Caller
ID Routing can assign up to 120 Caller ID numbers to
be routed automatically to a desired extension, mailbox
or custom service.
The
KX-TVP300 is the only Panasonic voice processor equipped
with a built-in modem for remote programming and diagnostics.
The TVP300 will support up to 24 ports with the KX-TD500,
but only 12 ports in the KX-TD1232 and KX-TD816 for the
first three months of production. Units built after August,
2001, should support 24 ports in these systems.
The
KX-TVP300 can answer your calls with automated attendant
service and then routes the caller to the appropriate phone
or group of phones, such as the sales department or the
tech support staff. If no one is available, the call will
automatically be sent to voice mail.
The
system supports 1,024 individual, password-protected
mailboxes with up to 64 hours of voice storage
capability. Each mailbox owner may record a general message,
a message for "after hours" use, and a "busy" greeting
that lets the caller know if they're on the telephone
or away from their desk.
When
digitally integrated with a Panasonic Digital Super Hybrid
Telephone System, such as the KX-TD500 or KX-TD1232, the
system's capabilities expand dramatically.
Caller ID gives users an easy, time-efficient way to handle
incoming calls. Unlike other Caller ID-equipped devices
that simply display either the caller's telephone number
or their name, the KX-TVP300 takes Caller ID* to the next
level with features such as: Caller ID Name Announce,
Caller ID Personal Greeting and Caller ID Routing.
Anyone
who frequently screens calls on their home answering machine
will appreciate Live Call Screening (LCS), a rare feature
in voice processing systems. While at home or in the office,
you can use this feature to manage your calls. As with
a traditional home answering machine, it allows the user
to hear the message as it's being left, then decide to
either intercept the call or get back to the caller at
a later time.
A
Remote Live Call Screening (RLCS) feature lets any cordless
system phone be used to remotely -and discretely- listen
in on incoming calls as the user is on the move throughout
the office. Press the "flash" button to accept the call
and begin speaking; press the "talk" button to ignore
the call and place it in voice mail. Two other features
available with a digital integration are Two-Way Recording
and Two-Way Message Transfer. Two-way Recording lets users
press a button during a conversation to open a voice mailbox
and record both ends of the conversation in someone else's
mailbox, useful for meeting arrangements, directions and
anything else that may involve a third party.
Other
options include Call Blocking that sends all calls directly
to the extension's mailbox. And Screened Call Transfer
lets users hear the caller's name before deciding whether
to take the call, have the system take a message, or transfer
the call to another extension. Sixty-four different classes
of service available, and multiple extensions can receive
the same class of service with a single keystroke, eliminating
the need to custom set each mailbox manually. The KX-TVP300
also has an interview service. Up to 10 questions can
be programmed, to obtain specific information from callers.
Between each recorded question, the system collects a
reply from the caller and stores it in a mailbox. This
feature is perfect for gathering everything from product
orders to repair requests to job interviews.
Other
Features:
- Supervised
Call Transfer: Will transfer a message only if the recipient
is available, or give callers the option of leaving
a voice mail message.
- External
Message Delivery: Lets users record a message, designate
a phone number and time of delivery, and the system
will call that number and deliver the message.
- Auto
Forwarding: The system can be set to forward unreceived
messages to another mailbox, with user-selectable delay
time and forwarding mode (copy or move).
- Voice
Mail Transfer: Lets users transfer a live caller to
any voice mailbox to leave a message after a conversation.
- Scan
Mode: Lets users scan the first four seconds of each
message, with our without a message header.
- Group
Delivery: A message can be sent simultaneously to several
individual mailboxes or a personal distribution list.
- Custom
Service: lets users apply a custom-tailored script with
prompt to each keypad digit.
- Multi-Language
Service: Although the voice processing system
comes from the factory speaking English, any two additional
languages can be recorded at the discretion of the user
and selected by the caller.
- Fax
Detection: recognizes incoming fax "CNG" tones and automatically
transfers the call to the designated fax extension without
the need for a dedicated line.
- Quick
Set-Up Utility: After an initial set-up, most of the
programming is done automatically as the voice processor
and phone system control unit exchange integration parameters
and information to set up mailboxes.
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