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VOICE MAIL SYSTEMS
KX-TVP300
 

The new Panasonic KX-TVP300 jumbo-size Voice Processing System can be equipped with up to 24 ports, allowing up to 24 simultaneous users (people navigating through Auto Attendant, leaving VoiceMail messages, receiving messages, changing announcements, changing programming, etc.) and provides special Caller ID features introduced with the small-size KX-TVP50: 

  • Caller ID Name Announce verbally identifies the caller.
  • Caller ID Personal Greeting allows the user to pre-record up to four different personal greetings and assign each to specific telephone numbers. Calls from friends and family get one greeting, for example, while clients and vendors get others.
  • Caller ID Routing can assign up to 120 Caller ID numbers to be routed automatically to a desired extension, mailbox or custom service.

The KX-TVP300 is the only Panasonic voice processor equipped with a built-in modem for remote programming and diagnostics.
The TVP300 will support up to 24 ports with the KX-TD500, but only 12 ports in the KX-TD1232 and KX-TD816 for the first three months of production. Units built after August, 2001, should support 24 ports in these systems.

The KX-TVP300 can answer your calls with automated attendant service and then routes the caller to the appropriate phone or group of phones, such as the sales department or the tech support staff. If no one is available, the call will automatically be sent to voice mail. 

The system supports 1,024 individual, password-protected mailboxes with up to 64 hours of voice storage capability. Each mailbox owner may record a general message, a message for "after hours" use, and a "busy" greeting that lets the caller know if they're on the telephone or away from their desk. 

When digitally integrated with a Panasonic Digital Super Hybrid Telephone System, such as the KX-TD500 or KX-TD1232, the system's capabilities expand dramatically.

Caller ID gives users an easy, time-efficient way to handle incoming calls. Unlike other Caller ID-equipped devices that simply display either the caller's telephone number or their name, the KX-TVP300 takes Caller ID* to the next level with features such as: Caller ID Name Announce, Caller ID Personal Greeting and Caller ID Routing. 

Anyone who frequently screens calls on their home answering machine will appreciate Live Call Screening (LCS), a rare feature in voice processing systems. While at home or in the office, you can use this feature to manage your calls. As with a traditional home answering machine, it allows the user to hear the message as it's being left, then decide to either intercept the call or get back to the caller at a later time.

A Remote Live Call Screening (RLCS) feature lets any cordless system phone be used to remotely -and discretely- listen in on incoming calls as the user is on the move throughout the office. Press the "flash" button to accept the call and begin speaking; press the "talk" button to ignore the call and place it in voice mail. Two other features available with a digital integration are Two-Way Recording and Two-Way Message Transfer. Two-way Recording lets users press a button during a conversation to open a voice mailbox and record both ends of the conversation in someone else's mailbox, useful for meeting arrangements, directions and anything else that may involve a third party.

Other options include Call Blocking that sends all calls directly to the extension's mailbox. And Screened Call Transfer lets users hear the caller's name before deciding whether to take the call, have the system take a message, or transfer the call to another extension. Sixty-four different classes of service available, and multiple extensions can receive the same class of service with a single keystroke, eliminating the need to custom set each mailbox manually. The KX-TVP300 also has an interview service. Up to 10 questions can be programmed, to obtain specific information from callers. Between each recorded question, the system collects a reply from the caller and stores it in a mailbox. This feature is perfect for gathering everything from product orders to repair requests to job interviews.

Other Features:
  • Supervised Call Transfer: Will transfer a message only if the recipient is available, or give callers the option of leaving a voice mail message.
  • External Message Delivery: Lets users record a message, designate a phone number and time of delivery, and the system will call that number and deliver the message.
  • Auto Forwarding: The system can be set to forward unreceived messages to another mailbox, with user-selectable delay time and forwarding mode (copy or move).
  • Voice Mail Transfer: Lets users transfer a live caller to any voice mailbox to leave a message after a conversation.
  • Scan Mode: Lets users scan the first four seconds of each message, with our without a message header.
  • Group Delivery: A message can be sent simultaneously to several individual mailboxes or a personal distribution list.
  • Custom Service: lets users apply a custom-tailored script with prompt to each keypad digit.
  • Multi-Language Service:  Although the voice processing system comes from the factory speaking English, any two additional languages can be recorded at the discretion of the user and selected by the caller.
  • Fax Detection: recognizes incoming fax "CNG" tones and automatically transfers the call to the designated fax extension without the need for a dedicated line. 
  • Quick Set-Up Utility: After an initial set-up, most of the programming is done automatically as the voice processor and phone system control unit exchange integration parameters and information to set up mailboxes.
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